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Welcome J.K.ARMY Airsoft & Tactical Shop

Warranty & Return Policy

Warranty, Returns & Refunds

The warranty and return policy applies to any purchase made through jkarmy.com retail website. We offer a 5 days return warranty for factory defective items from the date of arrival at your shipping address. A 10% handling fee of the item price would be charged for any returned item. You are responsible for the return shipping costs. The way your refund is processed depends on your original payment method. You must contact our customer service before any action.

 

Changes and cancellations

You can change and cancel your order by sending email to us. However, order cannot be changed or canceled while it is being prepared or once it is shipped. If you are unable to change or cancel item(s) and need to make a return, please review the Returns & Refunds. In any cases of changes and cancellation, a 10% handling fee of the total item prices would be charged. Shipping cost will not be refunded if the order is shipped.

 

Responsibility Of Buyer

It is the responsibility of buyer to ensure the legality of importation into their own country. We will not accept any responsibility whatsoever if the goods are seized by Customs officials or airport authorities in ours or any other country. If goods are seized, destroyed, damaged through inspection or confiscated in any instance, we have no responsibility and will offer no form of refund or credit. If the goods are returned to us by the seizing authority, we will handle case by case and solve in an appropriate way.

 

How to Return

Before you return your items, you must contact our customer service. Our customer service will email you back with an approval for the return.

Please include the following information when returning an item:
 

- A copy of your original invoice (inside the shipping box).

- A note stating the reason of the return.
 

Buyer must return the relevant item back by standard airmail only, NOT EMS service. Item must be sent back with complete package and same condition as you received.

Refunds will be made only WHEN the goods are received and checked by ourselves.
 

If you have additional questions on our return policy, please email to us.

J.K.ARMY LTD. reserves the right of final arbitration.