News

Shipping Service Suspended Announcement

E-Express / Air-mail Postal services to certain destinations countries currently suspended, Only EMS Speed-post shipment is accepted by courier on listed destinations countries.

For those customers who placed an order from 27/3 with E-express service / Air-mail to listed countries, your order will be pending / delay (without further notice) until the shipping service was resumed by Hong Kong Post.

Check the suspension list:
https://www.hongkongpost.hk/en/about_us/whats_new/service_delay_suspension/index.html
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_898.html

Due to the current COVID-19 epidemic situation is significantly increasing, Post offices all over the world are implementing special service measures in this critical situation, Speed Post of Air Registered Mail service may suspension in a certain region.

You may consider using surface (sea) mail service with a weekly shipping schedule to these destinations instead.
or
If you need to upgrade to EMS shipping service or another ( DHL / FedEx / UPS ) arrangement, please contact us / email [email protected]

If the customer cannot wait until the shipping service is resumed or change other shipping services methods.

* Please read the shipping service announcement before placing the order. Once the order is placed, the order cannot be canceled and refunded. In any case of changes and cancellation, a 10% handling fee of the total item prices would be charged. *
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