Terms and Conditions

J.K.ARMY Terms of Service

 

KEY TERMS OF SERVICE

Key Terms of Service

The Key Terms of Service is a summary of the General Terms of Service set out below. If there are discrepancies between the Key Terms of Service and the General Terms of Service, the General Terms of Service apply. Please read both the Key Terms of Service and the General Terms of Service together for an understanding of our relationship with our customers on this website.

FOR ALL USA CUSTOMERS

Customers must choose express shipping service via UPS for AIRSOFT GUNS, RAILS, GRIPS, MAGAZINES, STOCKS AND/OR SUPPRESSORS shipped to the United States of America. Failure to choose the express shipping service will require the customer to pay additional shipping fees to cover express shipping. Should the customer refuse to pay for express shipping, we reserve the unilateral right to treat your order as cancelled pursuant to the Terms and Conditions hereinbelow.

Processing of Orders and Deliveries

  • If your Order contains a pre-order, back-order, or out of stock merchandise, our Customer Support will contact you via your provided contact email with further instructions to process your order.

  • Deliveries of Orders will include a tracking number via our automated e-commerce system. Please note that if the Order is shipped via the public postal service, once the Order has reached the destination country, you should check with their local postal service (i.e.  USPS, Royal Mail, etc.) using the same tracking number to receive accurate tracking updates.

  • If you require us to split the Order into multiple packages, we will charge the shipping cost as a multiple of the shipping cost of the Order depending on the requested number of packages required.

  • If you have any queries for an order already placed, please contact us via [email protected] with your 9-digit Order ID for our assistance.


For full reference please consult clauses 3 and 5 of the General Terms and Conditions below.

Compliance with local airsoft laws


Different countries different regulations for airsoft and replica firearms. It is up to you, the customer, to specify the requirements for import of airsoft merchandise to your country. By ordering through J.K.ARMY, you agree to allow us to modify your airsoft order in compliance with the relevant airsoft regulations and laws.

Import of airsoft guns is prohibited in some countries, such as Mainland China, New Zealand, Korea, Malaysia, Singapore, Australia, Indonesia, Netherlands, US Guam, and APO/FPO addresses.

If you have any specific requests, you must contact us via [email protected] with your 9-digit Order ID as soon as you placed your order so that we have time to accommodate your request. Kindly note that we may require further payment for the modification services.

For a summary of some of the modifications required for the orders to different countries:

  • 15 U.S.  Code § 5001 of the federal laws of the United States of America (“USA”) require an orange tip or airsoft guns shipped to the USA.

  • California’s SB-199 Bill requires non-permanent modifications to airsoft guns to the trigger guard, grip, buttstock, and magazine, in addition to the compliance of 15 U.S.  Code § 5001 above.

  • Canada’s Criminal Code and Firearms Act require all airsoft guns to shoot over 366fps, and under 500fps.

  • Japan and South Korea have muzzle energy limitations.

  • United Kingdom customers require a United Kingdom Airsoft Retailers Association (“UKARA”) defence to be able to import airsoft guns without modification for two-tone colours.

  • Some countries allow airsoft guns to be imported as parts.

 

For full reference please consult clauses 3.8 of the General Terms and Conditions below.

Changes and Cancellations

  • orders in the processing stage can be modified or cancelled. Please email us immediately at [email protected] with your 9-digit Order ID. Our Customer Service team will use reasonable commercial endeavours to make the changes you request, but we cannot guarantee we can catch it in time.

  • Upon order cancellation, a 10% handling fee on the order amount will be charged.

  • Orders cannot be changed or cancelled if it has been shipped.

  • If you request split shipping but refuse to pay the required split shipping cost (i.e.  2 packages, being 2 times the quoted shipping cost on checkout), then we will treat your case as an order cancellation, and a 10% handling fee on the order amount will be charged.

 

For full reference please consult clauses 3 and 5 of the General Terms and Conditions below.

Customs Duties and Taxes

You are responsible for import taxes (and any other requirements by your government, including the filing of paperwork) of the order’s delivery jurisdiction.  If you refuse to pay taxes and resulting in the order being shipped back to us, you will be responsible for the return shipping charges and a 10% re-stocking fee on the order amount.  The remaining balance (if any) will then be refunded back to you. If however, the order was seized by the government as a result the above, J.K.ARMY shall not be held liable for your order being seized. 

For full reference please consult clauses 5.3 and 7.7 of the General Terms and Conditions below.

Refunds

We at J.K.ARMY aspire to provide exceptional service and support to our customers.  We understand that not every purchase made from our website will be a flawless fit for every customer.  Therefore, if you are not satisfied with a product that you purchased with J.K.ARMY, you will have 5 days from the date of receipt of your order to request a return for refund. Our refund policy is as follows:

Reason

Restocking Fee

Process

J.K.ARMY shipped you the wrong merchandise

No Restocking Fee

We will reship you the correct merchandise

J.K.ARMY shipped you a faulty merchandise

No Restocking Fee

We will reship a replacement merchandise

Order was damaged during shipping

No Restocking Fee

Report to us, we will file a claim

You changed your mind

15% Restocking Fee

You bear the return shipping w/ tracking number

 

  • Restocking Fee is calculated as a percentage on the order amount.

  • Merchandises must be returned in brand new condition, meaning the merchandise must have no signs of use (attempted or otherwise), modifications (attempted or otherwise), and merchandise are returned with all included accessories, merchandise tags, factory stickers and logos still attached, with factory packaging fully intact.

  • Merchandise returned with missing parts, modifications and/or signs of wear and tear shall not be considered refundable, and J.K.ARMY has the sole discretion to determine as such.  J.K.ARMY shall not be liable for the shipping fees for such merchandise, and have the right to claim any reimbursements for shipping if already paid out.

  • Items that have been extensively modified for import purposes or otherwise prior to shipping, such as lasering a serial number, painting two-tone, disassembly into parts for shipping, shall not be eligible for refunds.

  • Merchandise which are Gift items, Mystery Boxes, Wholesale or Discounted purchases are not eligible for refunds.

  • All refunds must be accompanied by a Return Merchandise Authorization (“RMA”) number. Please email us at [email protected] with your 9-digit Order ID with an explanation of your reason for a refund. Once approved, we will provide you an RMA number.

  • Returns without an RMA number will not be processed; any packages received without return authorisation or an RMA number will be refused and disposed. J.K.ARMY shall not be liable for unauthorised returns.

  • Refunds will be provided to the customer once J.K.ARMY receives the returned merchandise and inspected by the RMA Department to ensure merchandise are qualified for the appropriate refund policy. J.K.ARMY maintains full rights in determining condition of the returned merchandise.

 

Contact us

We endeavour to reply to any emails to our customer service team at [email protected] within 2 business days. Please also check your junk email folder if you have not received an email from us.

Our live chat hours through the J.K.ARMY website are between Monday to Friday, 0930 to 1730 HKT (exclusive of General Holidays of Hong Kong). Leave us a message and we'll get back to you by email as soon as possible.

 

For full reference please consult clause 6 of the General Terms and Conditions below.


GENERAL TERMS AND CONDITIONS


1.       Services

1.1.    We are J.K.ARMY Limited, ("J.K.ARMY"), and we own and operate the site.  Our site facilitates a convenient way to shop for airsoft and related products online by using our applications or software (“Services”).

1.2.    By using our site you agree to be bound by the following terms and conditions.  Please read them carefully.

1.3.    We reserve the right to make changes to these terms and conditions from time to time without providing any prior notification.  The amended terms and conditions are effective from the date they are published on our site.  Your continued access and use of our site and our services shall represent your unconditional acceptance of the latest version of the terms and conditions.

1.4.    The meaning of some words used in these terms and conditions:

1.4.1. “we”, “us” or “our” is a reference to J.K.ARMY.

1.4.2. “you” or “your” is a reference to the person to whom we are providing the services or delivering merchandise and who is required to pay for the merchandise we delivered.

1.4.3. “Content” means all text, graphics, logos, icons, photographs, images, moving visual representational images or a combination of sounds and such images, audio, computer programs, and other material featured, displayed or used in or in relation to our site and our brand, J.K. Army.

1.4.4. “merchandise” means the goods or services you ordered through our site, which you will pay for.

1.4.5. “intellectual property rights” means any and all patents, trademarks, rights in domain names, rights in designs, copyright and database rights (whether registered or not and any applications to register or rights to apply for registration of any of the foregoing), rights in confidential information and all other intellectual property rights of a similar or corresponding character which may subsist now or in the future in any part of the world.

1.4.6. “Services” has the meaning given in clause 1.1.

1.4.7. “site” or “website” means our J.K.ARMY website located at shop.jkarmy.com, and any associated sites linked to it.

1.4.8. “User Content” has the meaning given in clause 9.1.

2.       Registration

2.1.    You can register with us when you use the Services or place an order.  By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.

2.2.    You represent to us that all purchases made by you through our site will be within the scope of your authority to conclude contracts.

2.3.    In consideration of your use of our Services, you agree to:

2.3.1. provide true, accurate, current and complete information about yourself when filling out our registration form (and the same should you choose to purchase from our site as a guest); and

2.3.2. maintain and promptly update your registration information to keep it true, accurate, current and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration.

3.       Order

3.1.    We are responsible for managing and administering the site, arranging order processing and fulfilment for the merchandise you ordered through our site.

3.2.    When you place an order you are making an offer to buy from us the merchandise you have specified at the price stated for those merchandise. 

3.3.    We will acknowledge your order to confirm that we have received your order by email.  This communication will be our acceptance of your order.  You may track your order status online.  The confirmation will provide:

3.3.1. order number (“Order ID”),

3.3.2. details of what you have ordered,

3.3.3. details of the price charged, and

3.3.4. information about your billing and shipping address.

3.4.    Our acceptance of your order will only cover the merchandise mentioned in it, and may not cover all the merchandise you ordered. If this is the case, then the order you made for the remaining merchandise will only be accepted when we send a further acceptance of that part of your order.

3.5.    Your order can be modified or cancelled should you contact us immediately at our contact email address at [email protected] with your Order ID quoted in the header and/or body of the email.  Modification or cancellation of your order shall be subjected to the terms below:

3.5.1. Cancellation of orders will be subject to a restocking fee (“Restocking Fee”) of 10% of the value of the order (inclusive of merchandise, services provided, and shipping cost).

3.5.2. Orders cannot be modified or cancelled if it has been shipped.

3.5.3. If your order contains a pre-order, back-order, or out-of-stock merchandise, you will be contacted to see whether you would like to cancel the order.  Cancellation requests due to out-of-stock merchandise will not incur any Restocking Fee.

3.5.4. Partial cancellation of merchandise in an order will incur a Restocking Fee equating to 10% of the difference between your initial order and your final order:

i.e. (Value of Initial Order – Value of Final Order) x 10% = Restocking Fee

3.6.    The availability of the merchandise is as shown online and will be updated regularly by us. They should not be relied on as definite statements as to whether the merchandise you wish to purchase are actually in stock.

3.7.    We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:

3.7.1. no sufficient stock to deliver the merchandise you have ordered;

3.7.2. no delivery can be arranged for your area; or

3.7.3. one or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.

3.7.4. If we cancel your order we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within thirty (30) days of your order.  You accept that we will not be obliged to offer any compensation for disappointment suffered.

3.8.    You agree it is the onus of the customer to specify any requirements for the importation of merchandise to your country of delivery. You agree to allow J.K.ARMY to modify any merchandise in your order with or without your written consent to comply with the relevant laws and regulations of your country of delivery.

3.9.    You agree that if you designate the delivery of the merchandise of your order to jurisdictions where merchandise is prohibited from importation and/or ownership, J.K.ARMY shall have the right to cancel your order and subject you to a Restocking Fee of 10% of the value of the order (inclusive of merchandise, services provided, and shipping cost).


4.       Price and Payment

4.1.    We will use all reasonable commercial endeavours to display accurate and up to date prices on our site. We cannot state the definite price of the merchandise until we send you our acceptance of your order.

4.2.    If the price of the merchandise is higher at the time we are ready to send our acceptance of your order to what it was at the time you placed your order then we will either:

4.2.1. cancel your order, or

4.2.2. contact you to ask you whether you wish to pay the higher price or cancel your order.

4.3.    If the order is cancelled by us, if you have already made any payment, we will make a refund on any sum deducted by us from your payment platform.  You agree and accept that we will not be obliged to offer any compensation for disappointment suffered.

4.4.    When you place an order you authorise us to debit the credit card you specify on your order for the amount of the order at the time we send our acceptance of your order and you represent to us that you shall be authorised to make such payment.  Title in the merchandise does not pass to you until payment has been received.

4.5.    We use third party payment services to process online transactions.  When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions.  You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transactions, and in no event shall any such losses in whole or in part be borne by us.

5.       Delivery

5.1.    We may deliver the merchandise in one or more instalments.  Any times and dates given for dispatch of merchandise, or the length of time that merchandise will take to be delivered, are only estimates.  If we are unable to meet any stated dispatch or delivery dates or times, we will inform you as to the progress of your order.  You agree and accept that under no circumstances will we accept cancellation of order or refund.

5.2.    You will become the owner of the merchandise you have ordered when they have been delivered to you.  Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.

5.3.    You agree that, if you fail to pay the relevant importation taxes or filing the relevant documents for importation of any orders from J.K.ARMY, you will be responsible for any return shipping charges for the order and an additional Restocking Fee of 10% of the value of the order (inclusive of merchandise, services provided, and shipping cost).

5.4A.  You agree that J.K.ARMY shall not be held liable if your order was returned by to us, under any circumstances, by the shipping carrier after it has been shipped (for example, if you did not take receipt of the order when it is being delivered).

5.4B.  In the event that your order was shipped to your provided delivery address, but was returned to J.K.ARMY by the shipping carrier, you agree you must pay any additional shipping fee(s) as communicated to you by J.K.ARMY to have your order reshipped to you.

5.5.    If you require the order to be split into multiple packages (whether for importation requirements or otherwise), you agree the shipping cost indicated in your order will be multiplied by the required number of packages for your order (i.e. if 3 packages are required, then the shipping cost for the order will be multiplied by 3).

5.6.    You agree to accept our proposed delivery and shipping method and pay any differences in shipping cost if we notify you as such.

5.7.    You agree that, failure to agree to clauses 5.4B, 5.5 and 5.6 will be deemed as a cancellation of order on your part, and we will treat such cancellation pursuant to clause 3.5.1 above.

5.8.    Unless otherwise specified, please refer to our site for details of the delivery charges.



6.       Refunds, Returns or Exchanges

6.1.    You are eligible to request for a refund, return, or exchange of merchandise within 5 days from the date of receipt of your order (as according to the postal tracking system for your order) subject to the following clauses; unless otherwise specified, no refund, return, or exchange of merchandise will be accepted.

6.2.    If we shipped you the wrong merchandise in your order, you are eligible to request for a return of the wrong merchandise in exchange for the correct merchandise in your order, subject to clauses 6.5 and 6.6 below.

6.3.    If we shipped you a faulty merchandise, or the merchandise was damaged during shipping, you are eligible to request an exchange of merchandise, subject to clauses 6.5 and 6.6 below.

6.4.    If clauses 6.2 or 6.3 are not applicable, and you would like to return the merchandise for a refund, you are eligible to request an exchange of merchandise, subject to clauses 6.6 and 6.7 below, and a Restocking Fee of 15% of the value of the order (inclusive of merchandise, services provided, and shipping cost). You agree that you shall be liable for the shipping charges to return the merchandise.

6.5.    You agree that you will be required to ship the wrong merchandise back to us with tracking number provided, to which we will reimburse you for the shipping expenses incurred pursuant to the provided receipt of shipping, and if the merchandise is to be treated as a return, the cost of the returned merchandise will be reimbursed to you subject to clause 6.6.7 below.  We may waive this clause 6.5 at our sole discretion.

6.6.    The returned merchandise are subject to the following conditions:

6.6.1. the merchandise are unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes;

6.6.2. the packaging of the merchandise must be in the condition in which it was delivered to you; and

6.6.3. a request for return or exchange is sent to us via email at [email protected] (with your Order ID quoted in the header and/or body of the email) and we have issued you a Return Merchandise Authorization (“RMA”) number.  Any returns without an RMA number will not be processed; any packages received without return authorisation or an RMA number will be refused and disposed. You agree that J.K.ARMY shall not be liable for unauthorised returns.

6.6.4. You agree that merchandise returned with missing parts, modifications and/or signs of wear and tear shall not be eligible for refund, return, or exchange of merchandise.  You agree J.K.ARMY retains the sole discretion to determine the quality of the returned merchandise and shall not be liable for the reimbursement of any shipping charges in clauses 6.2 to 6.4 above; and if shipping charges have been paid to you as a result of clauses 6.2 to 6.4, we reserve the right to claim the same from you as a result of the ineligibility of the returned merchandise.

6.6.5. Merchandise which have been extensively modified for import purposes or otherwise prior to shipping, such as, without limitation, lasering a serial number, painting two-tone, disassembly into parts for shipping, shall not be eligible for refund, return, or exchange of merchandise.

6.6.6. Merchandise which are Gift items, Mystery Boxes, Wholesale or Discounted purchases are not eligible for refund, return, or exchange of merchandise.

6.6.7. You agree that returned merchandise will be inspected by us to ensure the merchandise are qualified for the appropriate refund policy under this clause 6. 

6.7.    Our shipping address for return merchandise are specified in clause 11.3 below.

6.8.    You agree and accept that merchandise is acceptable for exchange subject to stocks availability.

6.9.    You agree and accept that it will be at our sole discretion whether the merchandise is accepted for return or exchange.  Under no circumstances will we accept the return of any merchandise directly to us or be held liable for your damages for whatever reasons.

7.       Disclaimer of Warranties and Limitation of Liability

7.1.   We do not represent or warrant that access to our site (including using our applications or software), or any part of it, will be uninterrupted, reliable or fault-free.

7.2.    We do not represent or warrant to you that our site or any of its contents will be accurate, complete or reliable.

7.3.    We do not represent or warrant that:

7.3.1. any Services (whether or not provided by us) will be provided with due care and skill; or

7.3.2. any merchandise will be of merchantable quality or will be fit for any purpose (even if that purpose has been previously notified to us).

7.4.    You agree that no data transmission over the Internet can be guaranteed as totally secure.  Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us.  Any information which you transmit to us is transmitted at your own risk.

7.5.    To the extent permitted by law, we exclude all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) which we may otherwise have to you as a result of:

7.5.1. any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to our site (including using our applications or software) or any information on our site;

7.5.2. the unavailability of our site (or any part of it), merchandise or Services;

7.5.3. any delay in providing, or failure to provide or make available, merchandise or Services, or any negligent provision of merchandise or Services;

7.5.4. any merchandise not being of merchantable quality or fit for their intended purpose; or

7.5.5. any misrepresentation on or relating to our site, the merchandise or the Services.

7.6.    Save as required by law:

7.6.1. we will not be liable to you for any indirect or consequential loss, damage or expenses, including loss of profits, business or goodwill, arising out of any problem you notify to us, and

7.6.2. we will have no liability to pay any money to you by way of compensation except otherwise specified in these terms and conditions.

7.7.    You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase merchandise from our site.  Subject to clause 5.3, we make no representation and accept no liability in respect of the export or import of the merchandise you purchased.

7.8.    You agree that each of these limitations are reasonable having regard to the nature of our site.

7.9.    None of the above exclusions shall affect any statutory rights which are not capable of being excluded.  However, in such case our obligation, where permitted by law, will be limited to the resupply of our Services or the merchandise to you.

7.10.  Each of the above exclusions or limitations shall be construed as a separate, and severable, provision of these terms and conditions.

8.       Warranties

8.1.      You represent, warrant and covenant that you will not:

8.1.1. use our site for any fraudulent or unlawful purpose;

8.1.2. use our site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others' privacy rights or rights of publicity;

8.1.3. interfere with or disrupt the operation of our site or the servers or networks used to make our site available; or violate any requirements, procedures, policies or regulations of such networks;

8.1.4. transmit or otherwise make available in connection with our site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;

8.1.5. reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to our site (including our applications or software);

8.1.6. modify, adapt, translate, reverse engineer, decompile or disassemble any portion of our site (including our applications or software);

8.1.7. frame or mirror any part of the site without our express prior written consent;

8.1.8. create a database by systematically downloading and storing the Content, User Content or any site content;


9.       Content

9.1.    The intellectual property rights in all Content are owned, controlled or licensed by or to us.  Except for the rights granted to you under clause 10.2, nothing in these terms and conditions shall confer on you any right or interest in the Content and all other rights are reserved to us.

9.2.    Unless you have our express written consent or you are expressly authorised by law to do so, you shall not:

9.2.1. use the Content for any commercial or other non-personal purpose;

9.2.2. make any copies of the Content or transfer the Content to any other device or any other person; or

9.2.3. otherwise reproduce, distribute, communicate to the public, modify, reformat, prepare derivative works of or display the Content.

9.3.    You acknowledge and agree that we may cease to supply any of the Content to you at our sole discretion if you are in breach of any of the terms of this clause.

9.4.    We shall use all reasonable commercial endeavours to ensure the accuracy of the Content but give no warranties and make no representations, express or implied, statutory or otherwise regarding the accuracy, quality or completeness of the Content or its fitness for any purpose and we exclude any liability relating to it.  You also agree that responsibility for the content of advertisements appearing on our site rests solely with the advertisers.  The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement.  We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy of information contained on our site.

10.     User Generated Content

10.1.  When you submit any user generated content including all text, files, images, photos, sounds, videos or other materials to our site (“User Content”) or to us via email under the domain of @jkarmy.com, you grant to us, a perpetual, irrevocable, non-exclusive, worldwide, transferable, sub-licensable fully paid-up and royalty-free licence to reproduce, distribute, communicate to the public, publicly perform, modify, prepare derivative works of, display and otherwise use the User Content in connection with the site, including without limitation for the purposes of promoting and redistributing part or all of the site in any media formats and through any media channel.  Without limitation, the rights that you grant to us under this clause include a right to grant each user of the site a sub-licence to use the User Content to the extent permitted by the functionality of the site from time to time.  You hereby waive, and procure that all other authors of the User Content waive, all moral rights in the User Content (including rights to be identified as the author of the User Content or to object to any derogatory treatment of the User Content), whether such rights subsist now or at any time in the future in any place in the world.

10.2.  You represent, warrant and covenant that:

10.2.1.  you have the legal right and authority to grant the licence in clause 10.1 above;

10.2.2.  you are the owner of the User Content and/or have all of the necessary rights, consents, permissions and licences which are required for you to grant us the licence in clause 10.1 above;

10.2.3.  by exercising the licence in clause 10.1 above, we shall not infringe the intellectual property rights or other rights of any third party;

10.2.4.  to the extent that the User Content identifies any individual (whether by name, picture or otherwise), you have obtained all consents and permissions from those individuals which are required for us to use the User Content as contemplated by the licence in clause 10.1 above;

10.2.5.  the User Content does not include any material that may be illegal, defamatory, obscene, offensive, harmful to the safety of any person, aimed at harassing any person or otherwise is inappropriate for display on our site; and

10.2.6.  at our request, you will provide us with written copies of any consents, permissions and licences that you are required to obtain.

10.3.  You shall be legally liable for the User Content and we shall not be responsible nor liable for any User Content under any circumstances, regardless of whether we had knowledge of the User Content.

10.4.  Our site will only display User Content that are related to product quality or promotional offers.  Those User Content about after sales or other Services will not be displayed on the site.  We reserve the right to edit or delete User Content which contain attacks on other users, slander, coarse language and profanity, or other unrelated topics.

11.     Notices

11.1.  Any contact between you and J.K.ARMY will be via our email address under the domain of @jkarmy.com.  For order, website, and technical enquiries, we operate via the email address at [email protected]

11.2.  We will only contact you via your provided email address included in your order(s), including the email addresses provided in the billing information, or shipping information.

11.3.  If you wish to contact us via mail, including the return of any merchandise pursuant to clause 6, our postal address (under our Hong Kong retail shop) is:

Prozi Shop
Shop B G/F
89 Dundas Street, Mong Kok
Kowloon, Hong Kong

12.     Indemnity

You agree to indemnify us and all of our directors, employees and contractors, and hold us all harmless from any claim, loss, damage, cost, expense (including legal expenses) or other liability which may be incurred by us arising out of any breach of the covenants, warranties, representations and agreements herein.

13.     Linked Websites

Certain links, including hypertext links, in our site will take you outside our site.  Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content.  We are not responsible for the content of any website outside our site.

14.     Termination

14.1.  We may terminate your access to our site or registration immediately if you are in breach of any of these terms and conditions.

14.2.  Any rights that have accrued to either party at the date of termination will remain enforceable after termination.

15.     Intellectual Property

15.1.  All intellectual property rights in the Content, User Content, design, text, graphics and other material on our site and the selection or arrangement thereof are owned, controlled or licensed by or to us.  Any authorised used without our prior written permission is strictly prohibited.

15.2.  All trademarks, product names and company names or logos used in our site are our property or that of their respective owners.  No permission is given by us in respect of the use of any such trademarks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder's rights.

16.     General

16.1.  We reserve the right at any time without notice to revise the content of our site (including the Services offered by us) and these terms and conditions.  Any changes to these terms and conditions will be posted on our site and by continuing to use our site following any such change you will signify that you agree to be bound by the revised terms and conditions of use.  This right includes the right to change any of the documentation which forms part of these terms and conditions.

16.2.  Please note before you make an order that you might be required to bear a liability to tax or duty (for example value added tax) imposed by operation of law that is in addition to the price.

16.3.  We take privacy issues seriously.  Our privacy policy covers our use of any information you provide.  In using our Services, you agree that we may collect, store, and use information about you in accordance with our privacy policy.  You acknowledge and agree to be bound by the terms of our privacy policy.

16.4.  We reserve the right at our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide our Services to any user that is in breach of these terms and conditions.

16.5.  We shall not be liable to you for any breach of these terms and conditions of use or any failure to provide or delay in providing our Services through our site resulting from any event or circumstance beyond our reasonable control.

16.6.  If any clause hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other clause and such invalid clause shall be deemed to be severed from these terms and conditions.

16.7.  We may assign these terms and conditions or appoint any third party, to provide the Services to you on our behalf or to perform any of our obligations under these terms and conditions.

16.8.  You shall not assign or otherwise deal with its rights and obligations under these terms and conditions, whether in whole or in part without our written consent.

16.9.  These terms and conditions set forth the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter of these terms and conditions.  Neither party shall be entitled to rely on any agreement, understanding or arrangement that is not expressly set forth in these terms and conditions.

16.10.  These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of Hong Kong courts.

Terms and Conditions for J.K Points Loyalty Programme and Promotion Codes, Coupon Codes and Coupons

J.K Points Loyalty Programme

Our J.K. Points Loyalty Programme rewards our customers by allowing you to receive reward points (“JK Points”) for most purchases through J.K.ARMY. These points can be redeemed at check-out only via our site at shop.jkarmy.com.

You may visit https://shop.jkarmy.com/reward_point_policy to learn more about our J.K.  Points Loyalty Programme.

Please note the following conditions:

1.       JK Points cannot be redeemed for cash.

2.       JK Points are not transferrable.

3.       If an order is cancelled or merchandise is returned, the corresponding JK Points accrued for that purchase will be deducted from your account.

Promotion Codes, Coupon Codes and Coupons

1.       Promotion codes, coupon codes and coupons offered by us shall only be applicable for one-off purchase at our site subject to special terms and conditions.

2.       Promotion codes, coupon codes and coupons are neither refundable nor redeemable for cash.  Any unused amount will be forfeited.

3.       If your order is cancelled for whatever reason or is eligible for a refund, any promotion codes, coupon codes or coupons used in that order shall be forfeited without any refund or compensation.

We reserve the right to terminate or vary the above offers from time to time without providing any prior notification.  In the event of any dispute, our decision shall be final and conclusive.

These terms and conditions form the integral part of the General Terms and Conditions.

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